Thank you for buying from Arjana Beauty. We make all of our products with the highest care and awareness of the majority of skin types. If you are still dissatisfied with your purchase, please contact us, and we will do all we can to assist you. Please create an unboxing video for simple reference.
We offer refunds / replacements only in the following cases:
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage
- Missing product
Step 1 – Raise a request within 2 days from the date of delivery along with an unboxing video through email – arjana.official2@gmail.com or on WhatsApp at +971503470450 with pictures of the issue you are facing and your order ID.
Step 2 – Allow us 48 working hours to review your request.
Step 3 – On reviewing your request, we will send our courier partner to collect the product delivered to you.
Step 4 – After your product(s) is received, we will verify it and initiate the replacement or refund accordingly.
Under what situations are returns/replacements denied?
- Products opened/used/altered.
- Missing mono boxes, labels, etc.
- Two days following delivery, a return/replacement request is created.
- Two days after delivery, the damaged/missing merchandise is reported.