Original Moroccan Loofah for Face & Body

The Kessel is a traditional Moroccan exfoliating glove, commonly used in hammams (Moroccan bathhouses), known for its coarse texture and deep-cleaning properties. The Miami Loofah, on the other hand, is a plant-based sponge with a gentler texture, offering a softer exfoliation suitable for daily use and sensitive skin.

To use the Kessel Loofah, wet the glove thoroughly and apply a small amount of soap or body scrub. Gently rub it in circular motions over your body, focusing on rough or dry areas. Use it during a warm bath or shower for best results, as the steam helps open pores for deeper cleansing.

The Miami Loofah is best used wet. Soak the loofah in warm water to soften it, then apply soap or body wash. Gently scrub your skin in a circular motion, avoiding excessive pressure. It's ideal for daily use on both the face and body, providing a gentle exfoliation to remove dead skin cells and promote a smoother complexion.

When using the Kessel or Miami Loofah, it's important to avoid excessive scrubbing, especially on sensitive or irritated skin. Always rinse the loofahs thoroughly after use and allow them to dry completely to prevent the growth of bacteria or mold. If you notice any redness, irritation, or discomfort, reduce frequency of use or switch to a gentler method of exfoliation. Additionally, these loofahs are for personal use—avoid sharing them to maintain proper hygiene.

Where do we ship to?
We ship to almost every city in the UAE. We do not offer an international shipping option currently, but we hope to offer it in the future.

How long does an order take to process?
We strive to process orders within 24 working hours and, in most circumstances, to satisfy orders within 5 working days; nevertheless, please allow us 7 working days to complete orders. Order delivery times may vary during busy seasons (following/during product launches, holidays, and special promotions).

How long does it take to ship?
We dispatch confirmed orders within 24 hours. Your tracking number will be sent to you after shipment. We do our best to fulfil your expectations, but postal/carrier delays, logistics, poor weather, or other factors may cause delays.

How can you track your order?
Once your order has been dispatched from our warehouse, you will receive an email with your tracking information.

You can cancel your orders by writing to us at our email ID – arjana.official2@gmail.com or please call us at +971503470450 (Monday to Saturday, 9 AM to 8 PM), and we will help you cancel the order.

How will I receive the refund for my cancelled order?
Prepaid orders will be refunded to the bank account/credit/debit card, or other payment method used within 7-14 business working days. We will be able to credit the original mode of payment, but we cannot refund it to another card.

Thank you for buying from Arjana Beauty. We make all of our products with the highest care and awareness of the majority of skin types. If you are still dissatisfied with your purchase, please contact us, and we will do all we can to assist you. Please create an unboxing video for simple reference.
We offer refunds / replacements only in the following cases:

• Wrong product delivered
• Expired product delivered
• Damaged product delivered – Physical damage
• Missing product

Step 1 – Raise a request within 2 days from the date of delivery along with an unboxing video through email – arjana.official2@gmail.com or on WhatsApp at +971503470450 with pictures of the issue you are facing and your order ID.

Step 2 – Allow us 48 working hours to review your request.

Step 3 – On reviewing your request, we will send our courier partner to collect the product delivered to you.

Step 4 – After your product(s) is received, we will verify it and initiate the replacement or refund accordingly.

Under what situations are returns/replacements denied?

• Products opened/used/altered.
• Missing mono boxes, labels, etc.
• Two days following delivery, a return/replacement request is created.
• Two days after delivery, the damaged/missing merchandise is reported.

Your credit/debit card information and personally identifiable details will not be stored, sold, shared, rented, or leased to third parties.

Al Alamein AL Jadeed Trading LLC is not responsible for the privacy policies of any third-party websites linked from our site. For your safety, we recommend contacting these websites directly to understand their privacy practices.

We may collect personal information from you through various sources, including our website, social media platforms, or events. At Al Alamein AL Jadeed Trading LLC, we acknowledge the significance of the personal information you share with us, and we are committed to managing, protecting, and processing it appropriately.

This Privacy Policy, along with our Cookies Policy, is provided to help you understand how we handle the personal information we collect from you.

By providing us with your personal information, you consent to the terms outlined in this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.

We may use your personal information to:

• Provide services to you
• Process your payments
• Deliver your products
• Respond to your inquiries
• Operate, evaluate, and improve our business

If you no longer wish to receive information from us, please contact us at arjana.official2@gmail.com to opt out.